![]() Until then, keep an eye on the Mac App Store for any updates to the Remote Desktop app that may solve this issue. We’ll update this article if they respond. We’ve contacted Microsoft about the bug but haven’t heard back. It’s important to note that these weren’t glitches within the app itself, but rather throughout the system, including on external displays.ĭisabling hardware acceleration doesn’t seem to have affected our workload (remotely connecting to a PC on our local network), but there may be situations for those with more advanced demands where your experience will be negatively affected. Just launch Microsoft Remote Desktop 10 and head to Microsoft Remote Desktop > Preferences in the menu bar.įrom the app’s Preferences window, select the General tab and then find and uncheck Use hardware acceleration when possible.ĭisabling this option immediately eliminated the graphical glitches on both Macs. For those noticing similar behavior, however, it seems that disabling the app’s GPU hardware acceleration eliminates the graphical glitches. The issue may therefore not be present with Macs running different versions of macOS or powered by Intel or NVIDIA graphics. I’ve only been able to test it on my two aforementioned Macs, both with Radeon Pro GPUs and both running macOS High Sierra. But after I realized how unlikely it was that the GPU in both my iMac and MacBook Pro would fail at the same time, I quickly identified that the recently-installed Microsoft Remote Desktop 10 was the culprit. The glitches looked similar to those produced by a failing GPU, which is what I initially feared was the cause. I began to see graphical glitches - groups of flashing green pixels, intermittent lines appearing on the screen - on both my 2017 5K iMac (Radeon Pro 580 GPU) and 2018 15-inch MacBook Pro (Radeon Pro 560X). While preparing a recent article on how to trust unverified certificates while using Microsoft Remote Desktop on your home network, I encountered a troubling issue. Here’s a quick tip/fix for those who may be experiencing graphical glitches on their Mac while running the Microsoft Remote Desktop app. You may also want to see this guide: T erminal Server (Now RDS): How to setup and configure Remote Desktop Services. ![]() Adjust display settings by selecting different sizes. ![]() I had to install Chrome Remote Desktop from console to avoid the problem "Unknown error has occurred" when adding the Debian machine to a Google account on Remote Desktop installed as extension wget -P /tmpĪpt install /tmp/chrome-remote-desktop_current_amd64.Disable Microsoft Remote Desktop Hardware Acceleration to Fix Graphical Glitches To resolve Microsoft RDP Connection Black Screen, start by launching Remote Desktop Connection. I have resolved it by installing Chrome Remote Desktop from console (not from Chrome extentions), then start the machine at login view (without loggin) and log from Chrome Remote Desktop on GNOME:įirst make sure that the desktop environment is GNOME (for my case), this can be verified by the command: echo $XDG_CURRENT_DESKTOP I had the same problem on Debian having GNOME desktop set as default If you cannot disable hardware acceleration (in Method 1 above) because Google Chrome won’t open without getting stuck on a black screen, you can open a new. ![]()
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